Negative Reviews

in , , , by Kristen Woolsey, 8:30 AM
I'm pretty proud of the little side business I've got going on with selling items on Ebay! I've managed to make some extra money with stuff I don't even miss. The other day I was leaving some feedback for a customer, and noticed that I had still had 100% positive ratings from everything I sold. Then glaringly I noticed a single neutral review. I clicked on that review so fast, and promptly got really angry. The neutral review said that the item they bought was not as I described. First of all, I photographed that item perfectly-including a close up of the fabric, which they were complaining about. Secondly, I accepted a much lower offer from them than I had originally wanted. So this person had the nerve to complain about something I had clearly photographed, and they got it for super cheap. I think that's why they left a neutral review, rather than negative. 
So, I know what you are thinking. It's neutral, not a negative review! While my brain totally comprehends that, I still can't help but be irritated. They are tarnishing my reputation! If this Ebay review had legitimate complaints, I could have tried to resolve the issue. It is a business after all, you do need to make your customer happy. 
I noticed though, that is how I react to all negative "reviews" or comments about me. I could not get this dumb review out of my head for the whole day. Tons of positive reviews, but all I could see what this one. Anytime I see or hear anything negative about me-it's all I can think about. I was able to stop obsessing over this ebay thing after I decided it was unfounded. I want to apply that same strategy next time I get any type of negative feedback since I have such a lovely history of obsessing over them. While I don't think I can completely ignore negative comments, my goal is to give them less thought. I say less thought, because I do think you need to notice them. I needed to give thought to that neutral review to decide if I could do anything to fix it. Most of the time the answer will be No, I can't fix that. Once that is decided, there is nothing else to be done. If what you are doing is right, and you a doing your best, that negative comment really doesn't even deserve a second thought. Focusing on the negative is just such a huge expenditure of energy. I don't know about you, but I have so many other things going on that I really can't afford the brain drain and distraction of negativity. 

Leave me a comment: How do you deal with negative reviews? Is it something you can easily ignore? What about negative comments? Do you reply to them?

xoxo Kristen
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